Frequently Asked Questions

What is the BLAK difference?

In the competitive skies of private air charter, BLAK emerges as the undisputed leader, driven by an unshakeable commitment to safety, reliability, and utter transparency. We set ourselves apart by cutting through the industry's fog of hidden fees and the common trap of overdependence on technology, bringing an expert-led, human-centric approach to the fore.

Our foundation is built on real-world, industry-tested expertise. At BLAK, you're not just chartering a jet; you're leveraging the collective wisdom and experience of our elite team. These aren't just professionals; they're masters of their craft, dedicated to elevating your air travel to an art form.

This is the essence of the BLAK difference: a commitment to excellence that goes beyond the conventional. Here, every journey is a masterpiece, meticulously engineered for the discerning traveller who demands not just the best but the exceptional. With BLAK, you step into a world where air travel is redefined, ensuring that every moment aloft is as extraordinary as our clients themselves.

How important is safety to BLAK?

At BLAK, safety isn't just a priority—it's the foundation upon which all our services are built. We steadfastly maintain that safety and comfort are not mutually exclusive; rather, we believe our clients deserve both without compromise. Ensuring the utmost safety of our clients is, and always will be, our foremost concern. We achieve this by blending rigorous safety measures with the elegance and style our clients expect.

As a distinguished flight broker, BLAK specialises in arranging air travel, acting diligently as an agent for our clients. Our approach is deeply rooted in leveraging our comprehensive industry relationships and in-depth knowledge. This enables us to partner with only the most reputable third-party operators, all of whom are accredited by their national Civil Aviation Authority. These operators are carefully chosen based on their adherence to the highest industry standards, concerning both their aircraft and their crew.

We ensure that every journey not only upholds the highest safety standards but also encapsulates the luxury and style synonymous with the BLAK experience.

How does BLAK charter work?

BLAK’s charter process is precision-engineered for the elite traveller. It kicks off with a strategic consultation that drills deep into your needs, cutting through the fluff to grasp the essence of your private air charter expectations. We then tap into our elite network of top-tier private operators, handpicked for their sterling standards in luxury, safety, and efficiency, ensuring your aircraft selection is nothing short of exceptional.

But our service doesn't plateau at finding the perfect jet. We rigorously handle every detail of your charter experience. From precision in passenger logistics to bespoke catering arrangements that hit every note of your palate, our dedication is ironclad. Ground transportation? Seamless and luxurious, synchronised perfectly with your flight details for an uninterrupted journey from door to door.

BLAK stands for unparalleled commitment to delivering a private air charter experience that punches above the rest. We're not just about flights; we're about crafting a pinnacle of personalised air travel that sets new benchmarks in luxury and meticulous attention to detail. With BLAK, expect a journey that’s as formidable as it is flawless.

Where does BLAK take you?

BLAK stands at the forefront of private air charter, crafting itineraries that push the boundaries of what's possible, landing you at the doorstep of your global destinations. Our prowess in itinerary design means we aim to get you as close to your final destination as humanly possible, wherever in the world that may be.

While the laws of aviation and operational limitations sometimes challenge us, our resolve doesn't waver. We relentlessly pursue the most efficient, feasible routes to ensure your journey is smooth and direct. There’s no "can’t" in our vocabulary; only "how".

From our roots in New Zealand, BLAK’s reach has expanded dramatically. We now unlock the skies over Europe, The America's, Africa, The Middle East, Asia, Australia, and the South Pacific, offering you unparalleled access to aircraft primed for global exploration.

With BLAK, the question isn't "Where can I fly?" but "Where do I want to go next?"

How does private charter compare to scheduled services?

In the aviation world, the contrast between private charter and scheduled airline services is stark, akin to comparing bespoke tailoring to off-the-rack purchases. Privacy, comfort, and convenience aren't just added benefits of private charter; they're the very pillars upon which it stands.

Opting for a private charter with BLAK means you bypass the hassles synonymous with commercial air travel—forget about long queues, crowded terminals, and the one-size-fits-all approach. Instead, you step into a realm where the journey molds to fit your schedule, not the other way around.

However it's not just about avoiding inconveniences. It's about embracing a level of personalisation and luxury that scheduled services can't offer. From gourmet catering crafted to your dietary preferences to the smallest of personal touches that make a flight uniquely yours, every aspect of your journey is tailored to perfection.

With BLAK, you're not just choosing a mode of travel; you're elevating your entire travel experience. Private charter offers a seamless, luxurious, and utterly bespoke journey, designed from the ground up to cater to the individual needs and desires of the discerning traveller. It's not just travel; it's the art of moving through the skies with grace, elegance, and unparalleled personalisation.

Do you arrange ground transportation?

Absolutely. BLAK's commitment to your private charter experience extends well beyond the skies. We understand that the journey is a seamless continuum, starting the moment you leave your doorstep and not just when you take to the air. That's why we offer comprehensive ground transportation arrangements tailored to your specific needs.

Whether you're looking for the swift elegance of a helicopter transfer directly to your waiting aircraft, or the understated luxury of a high-end sedan or bespoke vehicle to transport you in comfort and style, BLAK is at your service. Our team is dedicated to ensuring that every leg of your journey reflects the same level of precision, luxury, and personal attention that you expect from your flight.

With BLAK, every transition is smooth, every ride is a statement, and every client's preference is meticulously catered to. We don't just fly you to your destination; we elevate your entire travel experience from start to finish.

How limited am I for luggage?

Luggage considerations on private charters are tailored yet bound by the practicalities of the aircraft selected. Each aircraft, sourced from our network of elite operators, has its own cargo capacity, varying with its size and design. BLAK provides expert guidance on these limitations to ensure that your luggage arrangements are seamlessly integrated with your travel plans.

As a guideline, we recommend packing one standard piece of international luggage and one piece of carry-on hand luggage. This advice aims to facilitate a smooth journey, accommodating your essential needs while aligning with the specific aircraft's capabilities.

BLAK is committed to offering solutions that align with your requirements, advising on the best ways to manage your luggage efficiently. Our goal is to ensure that every aspect of your charter experience, including luggage handling, is managed with the utmost care and professionalism, reflecting the high standards of the service you expect.

Do the aircraft have WiFi?

WiFi availability on aircraft facilitated by BLAK's network of premium charter operators varies, as not every aircraft is equipped with onboard connectivity. This feature is specific to the model of the aircraft and the services offered by the operator.

In preparing your private charter, BLAK includes a comprehensive Charter Quotation for your intended route, detailing the amenities of each aircraft, including the availability of WiFi. It's important to note, however, that while WiFi might be available, its coverage and performance are contingent upon the routing of your flight. Geographic location, altitude, and the technical capabilities of the aircraft can all influence the quality of WiFi service.

BLAK is committed to aligning your travel experience with your expectations, including the need for connectivity. Should onboard WiFi be essential for your journey, we will endeavor to select aircraft options that not only offer this service but also anticipate the best possible coverage based on your flight path. Our goal is to ensure your time in the air is as connected, productive, or leisurely as you desire, with full transparency about the capabilities of your chosen aircraft.

What happens if there is an issue with my aircraft on the day?

At BLAK, passenger safety isn’t just a priority; it's the foundation upon which our entire operation is built. On the rare occasion that your aircraft encounters an Aircraft on Ground (AOG) situation due to technical reasons, our proactive approach ensures that your travel plans remain on track with minimal interruption.

In such circumstances, we leverage our extensive network to find a suitable replacement aircraft that not only meets but exceeds the original specifications whenever possible. This involves a meticulous selection process, prioritising operators who meet our stringent criteria for safety, reliability, and service quality.

It’s important to note, however, that in the quest to uphold our commitment to your safety and satisfaction, the cost of your charter may be affected by the sourcing of a substitute aircraft. We strive to manage this process with the utmost transparency and efficiency, ensuring any adjustments are communicated clearly and promptly.

BLAK is dedicated to handling the unexpected with professionalism and agility, ensuring that even when faced with challenges, your experience remains seamless, safe, and up to the high standards you expect from us.

What happens if I need to change or cancel my charter?

Understanding that plans can change, BLAK champions flexibility in private aviation charter to cater to your evolving needs. Should you find yourself needing to adjust the timing, passenger numbers, or even cancel your charter, we urge you to provide us with as much notice as possible. This advanced communication allows us to efficiently coordinate with all necessary parties, including the operator and ground handler, ensuring a smooth transition for any modifications to your plans.

At BLAK, we are committed to accommodating your requests to the best of our ability, embodying the true spirit of private aviation's flexibility. However, it's important to be aware that the agreed-upon cancellation terms at the time of booking will be in effect, and any additional costs incurred due to changes in your charter arrangements will be transparently communicated and passed on to you.

We strive to manage these adjustments with the utmost efficiency and fairness, keeping your satisfaction and convenience at the forefront of our operations.

Can I fly with my pet?

Absolutely, BLAK warmly welcomes your furry companions aboard, subject to a few key considerations to ensure their comfort and safety. The ability to fly with your pet hinges on several factors, including but not limited to your pet's size, the specific routing of your journey, and the local regulations that might affect pet travel. Additionally, it's essential to confirm that the selected operator is fully approved and equipped to handle pet transport, ensuring a safe and stress-free experience for you and your pet.

At BLAK, we understand that pets are part of the family, and we're dedicated to facilitating their travel with as much care as we do for our human passengers. Our team is here to guide you through the necessary arrangements, from identifying pet-friendly operators within our network to advising on the documentation and preparations needed to comply with all relevant laws and regulations.

Flying with BLAK means you and your pets are treated with the utmost respect and consideration, making sure that your entire family arrives at your destination comfortably and safely.

How soon before my flight should I arrive at the airport?

The precise timing for your arrival at the airport before your private charter flight with BLAK can vary, as each operator and airport has its own set of departure protocols. These procedures are influenced by a range of operational requirements and can also be affected by scheduling adjustments from air traffic control authorities.

To ensure a seamless departure, BLAK will provide you with tailored advice on the optimal arrival time at your departure location. Our team remains committed to keeping you updated with any pertinent changes or necessary information leading up to your flight, ensuring you are well-informed and prepared.

BLAK takes charge of managing all aspects of your charter experience. This includes providing you with critical updates from the operator, such as weather conditions, airport delays, and more, to ensure your travel experience is as smooth and stress-free as possible. Our goal is to make sure you can enjoy your journey with peace of mind, knowing that every detail has been meticulously handled on your behalf.